bbb33 Privacy Policy

1. Introduction

bbb33 is an offshore online betting and casino platform operating at bbb33.io, primarily serving players in Bangladesh. We offer cricket sports betting, live casino games, premium slots, crash games, and related entertainment services — all transacted in Bangladeshi Taka (৳ BDT) via locally trusted payment methods such as bKash, Nagad, Rocket, and Upay.

We recognise that the privacy of your personal data is of paramount importance. This Privacy Policy sets out in clear, accessible English exactly what data we collect when you visit or use bbb33, the lawful basis on which we process that data, how long we keep it, who we share it with, how we protect it, and how you can exercise your rights in relation to your personal information.

This Privacy Policy should be read alongside the bbb33 Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and the platform. In the event of any conflict between this Privacy Policy and the Terms & Conditions, the Terms & Conditions shall prevail except with respect to data protection matters, where this Privacy Policy takes precedence.

2. Data We Collect

bbb33 collects personal data in the following categories, depending on how you interact with the platform:

2.1 Registration & Identity Data

• Full legal name
• Date of birth (for age verification — you must be at least 21 years old)
• Username and account password (stored as a cryptographic hash)
• Email address
• Mobile phone number
• Residential address (city, district, country)
• Nationality

2.2 Identity Verification (KYC) Data

• Scanned copies or photographs of government-issued photo identification (e.g., National ID Card, passport, driving licence)
• Proof of address documents (e.g., utility bill, bank statement)
• Proof of payment method (e.g., screenshot of bKash / Nagad account registered in your name)
• Selfie photographs for facial liveness checks, where required by our verification process

2.3 Financial & Transaction Data

• Deposit and withdrawal amounts, dates, and statuses
• Payment method identifiers (e.g., bKash mobile number, Nagad account reference, masked card number)
• Account balance history and transaction logs
• Bonus and promotional credit history
• Wagering history and game session records

2.4 Technical & Device Data

• IP address at time of registration and each subsequent login
• Device type, operating system, and browser version
• Screen resolution and device language settings
• Time zone (Bangladesh Standard Time, UTC+6, is the default)
• Referring URL (the website or link that directed you to bbb33.io)
• Session duration and page interaction data

2.5 Communications Data

• Content of messages sent to bbb33 support via live chat, email, or support ticket
• Records of promotional emails or platform notifications sent to you and your response or engagement with them
• Any feedback, complaints, or dispute correspondence submitted to bbb33

3. How We Collect Your Data

bbb33 collects personal data through the following channels:

• Directly from you: When you complete the registration form, submit KYC documents, contact our support team, or update your account profile.
• Automatically during platform use: Through server logs, session tracking, and cookies when you browse bbb33.io, play games, or place bets.
• From payment processors: Transaction confirmation data (reference numbers, amounts, timestamps) is shared with bbb33 by your chosen payment provider (bKash, Nagad, Rocket, Upay, etc.) when you initiate a deposit or withdrawal.
• From KYC and fraud prevention partners: Identity verification services may return a verification result (pass / fail / pending) and associated data to bbb33 as part of the KYC process.
• From game providers: Game session data, including bet amounts, game outcomes, and session durations, is provided to bbb33 by our licensed game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe) in order to maintain accurate account records and calculate balances.

4. How We Use Your Personal Data

bbb33 uses the personal data we collect for the following purposes:

Purpose	Data Used	Lawful Basis
Account registration and management	Identity data, contact details	Contract performance
Age and identity verification (KYC)	KYC documents, date of birth	Legal obligation / contract
Processing deposits and withdrawals	Financial data, payment identifiers	Contract performance
Calculating and awarding bonuses	Transaction data, wagering history	Contract performance
Fraud detection and prevention	Technical data, IP address, transaction patterns	Legitimate interest
Customer support and dispute resolution	Communications data, account history	Contract performance
Responsible gaming monitoring	Wagering history, session data, deposit patterns	Legitimate interest / legal obligation
Platform security and integrity	Technical data, IP address, device fingerprint	Legitimate interest
Sending promotional communications	Contact details, game preferences	Consent (opt-in)
Compliance with legal and regulatory obligations	Identity data, transaction records	Legal obligation

5. Data Sharing & Disclosure

bbb33 does not sell your personal data to third parties. We do not share your data with any external party for their own commercial or marketing use. We may, however, share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard receive the minimum data necessary to execute the specific transaction you have initiated.
• KYC and identity verification providers: Third-party KYC services receive your identity documents and biometric data solely for the purpose of verifying your identity and age. These providers are contractually prohibited from using your data for any other purpose.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe, and other licensed game studios receive your account identifier and wagering data in order to operate game sessions and return results to your account.
• Fraud prevention services: We may share device fingerprint data, IP addresses, and transaction patterns with specialist fraud detection services to protect the platform and its players from financial crime.
• Legal and regulatory authorities: bbb33 may disclose your personal data to law enforcement agencies, courts, or regulators where required by a valid legal order, warrant, or applicable offshore regulatory obligation.
• Platform infrastructure providers: Our hosting, cloud, and content delivery infrastructure partners may have incidental access to encrypted personal data as part of normal platform operations. These partners are bound by strict data processing agreements.

6. Payment Data & Financial Security

bbb33 does not store full payment card numbers, bKash PINs, Nagad PINs, or any equivalent payment authentication credentials on our servers. When you initiate a payment transaction, you are directed to the payment provider's own secure interface to authenticate the transaction. bbb33 receives only a tokenised transaction reference and status confirmation in return.

All payment transactions on bbb33 are denominated in Bangladeshi Taka (৳ BDT). Transaction records — including amounts, timestamps, payment method references, and statuses — are retained as part of your account history for the period specified in Section 8 (Data Retention) below.

7. Cookies & Tracking Technologies

bbb33 uses cookies and similar tracking technologies (including local storage, session tokens, and pixel tags) to operate the platform, enhance your experience, and gather analytics data. The following categories of cookies are used:

• Strictly necessary cookies: These are essential for the platform to function. They maintain your logged-in session, remember your language and currency preferences, and enable secure navigation. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: These help us understand how players interact with bbb33 — which pages are visited most frequently, where players encounter difficulties, and how overall platform performance can be improved. Analytics data is aggregated and does not personally identify individual players.
• Security cookies: These cookies help us detect and prevent fraudulent activity, including bot activity, account takeover attempts, and unusual wagering patterns. They may record device fingerprint information alongside your session data.
• Preference cookies: These remember your personalised settings such as game display preferences, notification settings, and responsible gaming tool configurations, so you do not need to re-enter them at each visit.

You may manage cookie preferences through your browser's settings. Please note that disabling strictly necessary cookies will impair your ability to use certain platform features, including maintaining a logged-in session. bbb33 does not use cookies to serve third-party advertising networks.

8. Data Retention

bbb33 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to any longer retention periods required by applicable legal, regulatory, or compliance obligations. The following indicative retention periods apply:

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years post-closure	Legal / compliance obligation
KYC identity documents	Duration of account + 5 years post-closure	Anti-money laundering obligation
Transaction and wagering records	7 years from transaction date	Financial record-keeping obligation
Support and communications records	3 years from last interaction	Dispute resolution / legitimate interest
Technical / device logs	12 months from collection	Security / fraud prevention
Marketing consent records	Duration of consent + 3 years	Consent accountability

After the applicable retention period has expired, personal data is either securely and permanently deleted from bbb33's systems or anonymised such that it can no longer be linked to any individual player.

9. Security Measures

bbb33 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data in transit between your browser and our servers
• AES-256 encryption for sensitive data stored in our databases, including KYC documents and financial records
• One-way cryptographic hashing of all account passwords using current industry-standard algorithms
• Role-based access controls ensuring that bbb33 staff can only access player data to the minimum extent required for their specific operational role
• Multi-factor authentication on all internal systems used by bbb33 operational staff
• Continuous intrusion detection monitoring and automated alerting for unusual access patterns
• Regular security audits and penetration testing of platform infrastructure
• Secure data centre facilities with physical access controls and environmental protections

While bbb33 takes every reasonable precaution to protect your personal data, no internet-based platform can guarantee absolute security. You also have a responsibility to maintain the security of your own account by using a strong, unique password and not sharing your credentials with any third party.

10. Your Data Rights

As a player registered on bbb33, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your account username and a description of your request. We will acknowledge all data rights requests within 5 business days and aim to fulfil them within 30 days.

• Right of Access: You have the right to request a copy of the personal data bbb33 holds about you. We will provide this in a structured, commonly used, machine-readable format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to Erasure ("Right to be Forgotten"): You may request that bbb33 delete your personal data. This right applies in certain circumstances, including where the data is no longer necessary for the purpose it was collected. Note that this right is subject to our legal retention obligations — we cannot delete data that we are legally required to retain.
• Right to Restriction of Processing: In certain circumstances, you may request that we restrict the processing of your personal data (e.g., while a dispute is being resolved).
• Right to Data Portability: You may request that we provide your personal data in a portable format so that you can transfer it to another platform.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.
• Right to Object: You may object to processing based on bbb33's legitimate interests. We will review such objections and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

11. Minors & Age Verification Policy

bbb33 enforces a strict minimum age requirement of 21 years for all registered players. The platform does not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in the bbb33 KYC process, and accounts that cannot be verified as belonging to a player aged 21 or over will be suspended immediately.

If bbb33 discovers, at any point, that personal data has been collected from a player who was under 21 years of age at the time of registration, all such data will be permanently deleted (subject to any mandatory legal retention obligations), the account will be closed, any winnings will be forfeited, and deposits will be returned to the payment source used. This policy is non-negotiable and applies without exception.

Parents or guardians who believe that a minor has registered on bbb33 and shared personal data with the platform are encouraged to contact our support team immediately at [email protected]. We will investigate and act on all credible reports with urgency. 21+ only.

12. International Data Transfers

bbb33 operates as an offshore platform and its servers, data centres, and operational infrastructure are located outside Bangladesh. By registering an account and using bbb33's services, you acknowledge and consent to your personal data being transferred to, stored in, and processed in jurisdictions outside Bangladesh.

Where personal data is transferred to third-party service providers (such as KYC verification providers, game studios, or fraud detection services) located in other countries, bbb33 takes appropriate contractual and technical measures to ensure that your data receives a level of protection consistent with this Privacy Policy. We do not transfer personal data to any third party that cannot demonstrate adequate data protection standards.

13. Third-Party Links & Services

The bbb33 platform may contain references to third-party services — such as payment providers (bKash, Nagad, Rocket) and game providers (Pragmatic Play, Evolution Gaming, Spribe) — whose own privacy policies govern any data you provide directly to them during a transaction or game session. bbb33 is not responsible for the privacy practices of these third parties and encourages you to review their privacy policies independently before initiating any transaction or interaction with their interfaces.

bbb33 does not host third-party advertising on its platform and does not integrate with advertising networks that collect data for cross-site targeting purposes.

14. Changes to This Privacy Policy

bbb33 reserves the right to update or amend this Privacy Policy at any time. Material changes — such as a significant new category of data collection, a new data sharing arrangement, or a change in your rights — will be communicated to registered players via email or via a prominent notice on the bbb33 homepage, with a minimum of seven (7) days' notice before the amendment takes effect, except where an immediate change is required to address an urgent security concern or a mandatory legal requirement.

The version number and "Last Updated" date shown in the Table of Contents reflect the current effective version of this Privacy Policy. Your continued use of bbb33 after the effective date of any amendment constitutes your acceptance of the revised policy. It is your responsibility to review this Privacy Policy periodically to remain informed of how we handle your personal data.

15. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or about how bbb33 handles your personal data, please contact our support team. We are available 24 hours a day, seven days a week, in Bangladesh Standard Time (BST, UTC+6).

Support email: [email protected]

When contacting us regarding a data rights request, please include your bbb33 account username and a clear description of your request so that we can locate your records and respond efficiently. Do not include your password or full payment card details in any support communication.